Frequently Asked Questions

About Lingerie Box

A cookie is a small piece of information that TheLingerieBox.com uses to remember information about our users. TheLingerieBox.com uses two uses two unique types of cookies to identify our members. We use transient cookies to provide stability from page to page. These cookies do not contain any personally identifying information. TheLingerieBox.com uses persistent cookies (session cookies) to identify members after their first visit.

Lingerie Box is here for you. You can send email to customerservice@thelingeriebox.com, use our Contact Form located here, or call us directly at 407-790-7820 during business hours, Monday-Saturday 10am-5pm EST.

Privacy is of the utmost concern to TheLingerieBox.com. Please review our detailed Privacy Policy located Here.

Yes, Lingerie Box is part of LaBella Intimates & Boutique in Maitland, Florida. (Orlando Metro area). The products we offer in the Lingerie Box are handpicked, and are top selling items in our store.

If you are in Orlando area and would like to visit us, try the product and learn the sizing, please stop by LaBella Intimates & Boutique at 449 S Orlando Ave, Maitland, FL 32751.

Ordering

US domestic standard shipping is flat fee of $5.99 for all recurring subscriptions. 

Prepaid subscriptions have set flat fees: 

1 Month Prepaid/One Time Shipment: $5.99

3 Month Prepaid: $14.99 ( shipping fee is for 3 shipments)

6 Month Prepaid: $24.95  (shipping fee is for 6 shipments)

12 Month Prepaid: $29.95 ( shipping fee is for 12 shipments)

We currently only ship to US and Canada. 

Our Canada shipping rates are following: 

Canada shipping is flat fee of $19.95 for all recurring subscriptions.

Canada Prepaid subscriptions shipping rates: 

1 Month Prepaid/One Time Shipment: $19.95

3 Month Prepaid: $59.85 ( shipping fee is for 3 shipments)

6 Month Prepaid: $115 ( shipping fee is for 6 shipments)

12 Month Prepaid: $225 ( shipping fee is for 12 shipments)

You can pay for your Lingerie Box purchase(s) using one of the following: Credit cards or Co-Branded debit cards from:

  • Visa
  • MasterCard
  • American Express, in one of their supported currencies
  • Discover

Yes, shopping at TheLingerieBox.com is very safe. Our secure server software encrypts information, ensuring that Internet transactions we process always stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the Gold Standard in Internet encryption technology, to protect and ensure the security of your credit card information as it is transmitted to us.

Items sold on TheLingerieBox.com and shipped to the state of Florida are subject to tax. TheLingerieBox.com maintains a physical presence in the state of Florida, and thus we are required to collect sales tax.

Whom do I contact if I have questions about ordering, sizing, etc.?

If you have any questions regarding sizing and ordering, please email us at: customerservice@thelingeriebox.com

Most items are in stock. We are boutique and our quantities change daily. If your item is sold out, we will notify you and issue refund. If your order is on backorder, we will contact you to let you know approximate delivery date.

Yes. It can happen that we sell out of a specific size and need to restock. We will notify all customers if their order is backordered, and an approximate delivery date. You may choose to cancel your order or, accept the delivery once it is back in stock.

We do not accept orders by mail or fax. Our website is the only location to place orders.

Yes, we offer complimentary gift-wrapping services.

Yes, you can send a Lingerie Box as a gift by selecting the “Send a Gift" page.

Yes, as a member you will get notification when we have a sale or coupon available.

There is no additional frequent buyer program. Lingerie Box is a monthly subscription service. Once you are a member, you will receive a box each month that is worth at least $100 or more. Moreover, you will have exclusive access to our products and an opportunity to preorder collections that have not been manufactured, and not available in stores yet.

To change your membership information, please email us at: customerservice@thelingeriebox.com

If you wish to cancel your membership, please contact us through email with your cancellation request, no less than 14 days before your next box is scheduled to ship.

Try to reset your account using your email address. If that is not successful, please email us at: customerservice@thelingeriebox.com, and we will reset the account for you and provide your log-in information.

Shipping and Returns

Your first Lingerie Box will be shipped within 14 days of your subscription start date, and around the same time each month.

You will receive a notification of your order being shipped through email. You will receive your tracking number via email, as soon as it becomes available.

At the moment, we do not accept international orders.

If you do not like the items we selected for you in your monthly box, you can return the items to us. Our stylists will contact you to find out what we can do better before replacement is sent out. If you do not like what we have selected, we will issue a gift certificate in amount you paid to be used on our boutique store www.shoplabellaintimates.com. Buying lingerie online can be tricky. One of our lingerie experts will reach out to you to assist with finding you the right item and size. Refunds are only in the form of a Store Credit, some exceptions may be considered.

Please contact customer service at customerservice@thelingeriebox.com to receive a return label.

Please email us at customerservice@thelingeriebox.com with your return request. We will provide you with return authorization letter that will include all information on return the items to us.